Remote Customer Support Specialist @ SchooLinks – $55-66k

Title: Customer Support Specialist

Company: SchooLinks

Rate: $55k – $66k per year

Location: Remote

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Hey everyone, came across this full-time remote Customer Support Specialist gig at SchooLinks. They're all about modernizing college and career readiness tools for school districts, so if you've got a customer-first vibe and like helping people troubleshoot stuff, this might be worth checking out.

You'll be jumping into chats and emails, hitting a quick 5-min response SLA on chat (1 hour on email), mastering their platform, and helping districts with data/config questions. It's mostly about being fast, accurate, and keeping that CSAT score happy while logging everything in Intercom/Front.

Looking for 1-2 years in customer support (SaaS experience is a plus), solid written/verbal comms, and the ability to juggle multiple tickets without losing your mind. No degree required from what I see.

Perks sound decent too: 100% health coverage for you, 401k match, dental/vision, parental leave, remote work stipend, gym subsidy, and an annual team offsite.

Please do not DM me about this opportunity, as I have nothing to do with the hiring of this job.

The job posting can be found here.