Senior Program Manager

Role brief

The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job SummaryAs Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built. Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout. The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio. This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments. What Your Impact Will Look LikeEarly Adoption and Beta Programs Own and manage early-stage adoption for new AI features and productsDefine program goals, timelines, and success criteriaCoordinate customer participation with Sales, Presales, and Implementation partnersCollect and synthesize feedback to inform product improvements and release decisionsProduct Readiness and Stability Partner with Product and Engineering teams to support release readiness planningTrack and coordinate resolution of issues identified during early adoptionSupport validation that new releases continue to perform as expected across existing functionalityHelp ensure new features meet usability and quality expectations prior to general availabilityCross Functional Collaboration Serve as a central point of coordination across Engineering, Design, Presales, and ImplementationSupport early alignment on design considerations and customer use caseFacilitate regular check ins focused on readiness, risks, and launch coordinationEnsure customer facing teams are informed and prepared for upcoming changesReporting and Communication Provide clear visibility into early adoption outcomes and readiness statusSurface insights and trends from customer feedbackSupport leadership with structured updates on progress, risks, and decisionsYou Will Love This Job If You HaveReqiired Experience7+ years of experience in program management, product operations, or delivery leadershipExperience working cross functionally with technical and customer facing teamsStrong organizational and communication skillsAbility to manage multiple workstreams in a fast-paced environmentPreferred Experience with AI, data driven, or SaaS productsBackground in B2B or public sector technologyExperience running beta, pilot, or early access programsWhat Success Looks Like New AI capabilities are adopted smoothly and confidently by early customersProduct teams receive clear, actionable feedback prior to broad releaseLaunch readiness is well coordinated across teamsCustomers experience consistent quality and reliability as new features are introducedPay RangeUSD $73,800.00 - USD $134,800.00 /Yr.About UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy RequirementsResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.The TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.The CultureAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.A few culture highlights include – Employee Resource Groups to encourage diverse voicesCoffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.We bring in special guests from time to time to discuss issues that impact our employeepopulationThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.The BenefitsAt Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member:Flexibility & BalanceFlexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & WellnessMultiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools.Family & FuturePaid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.Growth & RecognitionOnline Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded.Equal Opportunity EmployerGranicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.Originally posted on Himalayas